Information We Collect

When you place an order or contact us about our services, we collect certain information to complete your request and maintain our relationship with you. The details we gather depend on how you interact with us, but here's what we typically need.

Personal Contact Information

For orders and inquiries, we collect your name, business details, email address, and phone number. If you're arranging delivery, we need the recipient's name and address too. This seems obvious, but we want to be clear about what we ask for and why.

Payment Details

When you pay for services, our payment processor handles your financial information. We don't store complete card numbers on our servers. What we do keep are transaction records with the last four digits of your card for reference purposes and dispute resolution if needed.

Communication Records

We maintain records of our conversations with you through email, phone calls, and messages. This helps us remember your preferences and provide consistent service. If you've told us once that you prefer lilies over roses for your quarterly office arrangements, we want to remember that.

How We Use Your Information

The information we collect serves specific purposes related to providing flower services and maintaining client relationships. We don't collect data just to have it sitting around.

• Processing and fulfilling your flower orders, including coordination with our florists and delivery partners
• Communicating about order status, delivery schedules, and any special arrangements you've requested
• Managing your account preferences and maintaining records of your service history with us
• Sending invoices, receipts, and payment confirmations for your corporate accounting needs
• Responding to questions about our services, pricing, or specific floral arrangements
• Improving our offerings based on what works well and what doesn't in real client scenarios
• Complying with business record requirements under Azerbaijan law and general accounting standards

Legal Basis for Processing

Under Azerbaijan data protection regulations and international standards we follow, we process your information based on legitimate business needs. Most of what we do falls under contract fulfillment, meaning we need your data to provide the services you've requested.

Some processing happens because we have legitimate business interests, like keeping financial records for tax purposes or analyzing which arrangements are most popular to maintain appropriate inventory. We balance these interests against your privacy rights, and you can object to certain types of processing if you have concerns.

Information Sharing and Disclosure

We share your information with specific parties who help us deliver services, but we don't sell your data to third parties or use it for purposes unrelated to our flower business.

Service Partners

Our florists and delivery partners receive the information they need to complete your orders. This includes recipient names, delivery addresses, and any special instructions you've provided. These partners operate under confidentiality agreements.

Payment Processors

We work with established payment service providers who handle transaction processing. They receive the financial information necessary to complete payments and comply with banking regulations.

Legal Requirements

If required by Azerbaijan authorities or legal process, we may disclose information to comply with valid legal demands. We evaluate such requests carefully and provide only what's legally required.

Data Storage and Security

Your information lives on secure servers with industry-standard protections. We use encryption for data transmission and storage, restrict access to authorized personnel only, and maintain regular security audits of our systems.

Despite our security measures, no system is completely immune to breaches. If we experience a security incident affecting your data, we'll notify you promptly and explain what happened and what steps we're taking to address it.

Your Rights Regarding Your Data

You maintain several rights over the information we hold about you. These aren't just theoretical concepts but practical options you can exercise when needed.

Access and Correction

You can request a copy of the personal information we hold about you. If something's incorrect or outdated, let us know and we'll fix it. This matters particularly for delivery addresses and billing information where accuracy affects service quality.

Data Deletion

You can request deletion of your information, though we may need to retain certain records to comply with legal obligations. For instance, tax regulations require us to keep financial records for seven years. Once that period expires, we can remove those records if you request it.

Processing Restrictions

If you object to certain types of data processing, you can ask us to limit how we use your information. We'll work with you to accommodate reasonable requests while maintaining our ability to provide services.

Cookies and Website Technology

Our website uses basic cookies to remember your preferences and maintain your session when you're browsing our catalog or placing orders. We don't use extensive tracking technology or share cookie data with advertising networks.

The cookies we use help with practical functions like keeping items in your cart while you continue shopping or remembering that you prefer to view prices in a specific currency format. You can disable cookies in your browser settings, though this may limit some website functionality.

International Data Considerations

While we primarily serve clients in Azerbaijan, some of our service providers operate servers in other countries. When your information moves across borders, we ensure adequate protections are in place through contractual safeguards and compliance with international data transfer standards.

For clients outside Azerbaijan, we recognize that your local laws may provide additional privacy rights. We respect those rights and will work with you to ensure compliance with applicable regulations in your jurisdiction.

Changes to This Policy

We update this privacy policy when our practices change or when legal requirements evolve. Significant changes will be communicated directly to active clients via email. The date at the top of this document shows when we last revised the policy.

We recommend reviewing this policy periodically, especially if you have ongoing service arrangements with us. Understanding how we handle your information helps build the trust that good business relationships require.